1. Introduction

Welcome to SkyzoneBD ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (skyzonebd.com) and mobile application (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you:

• Register an Account: Name, email address, phone number, company name (for wholesale accounts), business registration details
• Make a Purchase: Billing address, shipping address, payment information (processed securely through third-party payment processors)
• Contact Us: Name, email address, phone number, and any information you provide in your message
• Use Our Mobile App: Device information, IP address, mobile network information

2.2 Automatically Collected Information

• Device Information: Device type, operating system, browser type, unique device identifiers
• Usage Data: Pages visited, time spent on pages, clicks, search queries, products viewed
• Location Data: Approximate location based on IP address (precise location only with your permission for delivery purposes)
• Cookies and Tracking: We use cookies and similar technologies to track activity and improve user experience

2.3 Information from Third Parties

• Payment processors (bKash, Nagad, bank information for transaction processing)
• Social media platforms (if you choose to connect your account)
• Business verification services (for wholesale account verification)

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide customer support
• Account Management: To create and maintain your account, verify your identity, and manage wholesale account applications
• Communication: To send transactional emails (order updates, shipping notifications), marketing communications (with your consent), and respond to inquiries
• Payment Processing: To process payments securely through our payment partners
• Service Improvement: To analyze usage patterns, improve our Services, develop new features, and personalize your experience
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send promotional offers, product recommendations, and newsletters (you can opt-out anytime)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Payment Processors: bKash, Nagad, banks, and other payment gateways to process transactions
• Delivery Partners: Courier services to deliver your orders
• Cloud Services: Hosting providers (Vercel, AWS) to store data securely
• Analytics Providers: Google Analytics and similar services to understand usage patterns
• Email Services: Email delivery platforms for transactional and marketing emails

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored in secure, encrypted databases
• Access Controls: Limited access to personal information on a need-to-know basis
• Password Security: Passwords are hashed using industry-standard algorithms
• Regular Audits: We conduct regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and fulfill orders
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When your information is no longer needed, we will securely delete or anonymize it. You can request deletion of your account at any time by contacting us.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal information
• Opt-Out: Unsubscribe from marketing emails via the link in the email or account settings
• Data Portability: Request a copy of your data in a machine-readable format
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at privacy@skyzonebd.com

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Bangladesh. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for basic site functionality (login, cart)
• Analytics Cookies: Help us understand how users interact with our Services
• Marketing Cookies: Track visits across websites for advertising purposes
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Mobile Application

Our Android mobile application may access the following device features (with your permission):

• Camera: To take photos of products for upload or reviews
• Storage: To save and upload product images
• Location: To provide accurate delivery addresses and local product recommendations
• Notifications: To send order updates and promotional messages
• Internet Access: Required to connect to our services

You can manage these permissions in your device settings at any time.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. For material changes, we may also send an email notification. Your continued use of our Services after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Google Play Store Compliance

Our Android application complies with Google Play's Developer Program Policies, including:

• Transparency in data collection and usage
• Secure transmission and storage of personal information
• Prominent disclosure of data practices
• User consent for sensitive permissions
• Compliance with applicable data protection laws