1. Return Policy Overview
At SkyzoneBD, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 7-day return policy for most products, subject to the conditions outlined below.
2. Return Eligibility
2.1 Eligible Returns
You may return a product if:
- The product is defective or damaged upon arrival
- You received the wrong product or incorrect item
- The product does not match the description on our website
- The product has manufacturing defects
- Within 7 days of delivery date
2.2 Return Conditions
To be eligible for return, products must meet these conditions:
- Unused and Unworn: Products must be in original, unused condition
- Original Packaging: Items must be in original packaging with all tags attached
- Complete Set: All accessories, manuals, and free gifts must be included
- Proof of Purchase: Valid order number or invoice required
- Return Window: Requested within 7 days from delivery date
2.3 Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food items, flowers, etc.)
- Personalized or customized products
- Intimate or sanitary goods (underwear, cosmetics, etc.)
- Opened software, digital downloads, or gift cards
- Products without original packaging or tags
- Products damaged due to misuse or neglect
- Final sale or clearance items (marked as non-returnable)
3. How to Request a Return
Step 1: Contact Customer Support
Within 7 days of receiving your order, contact us:
- Email: support@skyzonebd.com
- Phone: +880-1700-000000
- Mobile App: Go to Orders → Select Order → Request Return
Step 2: Provide Required Information
- Order number
- Product name and SKU
- Reason for return
- Photos of the product and packaging (if defective or damaged)
Step 3: Return Authorization
Our team will review your request and provide a Return Authorization (RA) number within 24-48 hours.
Step 4: Ship the Product Back
- Pack the product securely in original packaging
- Include the RA number on the package
- Ship to the address provided by our support team
- Keep the tracking number for your records
4. Return Shipping Costs
4.1 Our Responsibility
We cover return shipping costs if:
- Product is defective or damaged
- Wrong item was sent
- Product does not match description
4.2 Customer Responsibility
You are responsible for return shipping if:
- You changed your mind
- You ordered the wrong size or color
- Personal preference or buyer's remorse
5. Refund Process
5.1 Inspection
Once we receive your returned item, our team will inspect it to verify it meets return conditions. This process typically takes 2-3 business days.
5.2 Refund Approval
If your return is approved, we will notify you via email and initiate the refund to your original payment method.
5.3 Refund Timeline
- bKash/Nagad: 3-5 business days
- Bank Transfer: 7-10 business days
- Cash on Delivery: Bank transfer or mobile payment within 7-10 business days
- Store Credit: Instant (if you choose this option)
5.4 Partial Refunds
Partial refunds may be granted in these cases:
- Item shows signs of use
- Missing parts or accessories
- Damaged packaging (not due to shipping)
- Product returned more than 7 days after delivery
6. Exchanges
We currently do not offer direct exchanges. If you want a different size, color, or product:
- Return the original product following our return process
- Place a new order for the desired item
- Once your return is processed, you'll receive a refund
This ensures faster processing and avoids stock availability issues.
7. Wholesale Orders
7.1 Bulk Order Returns
For wholesale or bulk orders (10+ units), special return conditions apply:
- Returns must be requested within 7 days
- Restocking fee may apply (10-20% of order value)
- All items must be in resalable condition
- Original packaging and documentation required
7.2 Defective Bulk Orders
If a significant portion of a bulk order is defective (more than 5%), contact us immediately. We will arrange pickup and full refund or replacement at no cost to you.
8. Damaged or Defective Items
8.1 Reporting Damage
If you receive a damaged or defective product:
- Report within 24 hours of delivery
- Take clear photos of damage (product and packaging)
- Do not discard the packaging
- Contact customer support immediately
8.2 Resolution Options
For damaged or defective items, we offer:
- Full Refund: Complete refund to original payment method
- Replacement: Send a new product at no charge
- Repair: Free repair for items under warranty
- Store Credit: Credit for future purchases (with bonus credit)
9. Late or Missing Refunds
If you haven't received your refund within the stated timeline:
- Check your bank account or mobile wallet again
- Contact your payment provider (processing delays can occur)
- Contact us at refunds@skyzonebd.com with your order number
10. Cancellations
10.1 Before Shipment
You can cancel your order free of charge before it ships. Contact customer support immediately with your order number. Full refund will be processed within 3-5 business days.
10.2 After Shipment
Once shipped, orders cannot be cancelled. You must wait to receive the product and then follow our return process if needed.
11. Warranty Claims
For products with manufacturer warranties:
- Warranty period varies by product (check product details)
- Valid warranty card must be provided
- Damage due to misuse is not covered
- Contact us for warranty service coordination
12. Contact Us
For return or refund inquiries: